The terms for using Emenla.

These terms are the agreement between you and Emenla. They explain what Emenla is, what you can expect from it, what it costs, and the few things we ask of you in return.

They are written to be read. Emenla is used by people who are often not believed about their own bodies, and burying what matters in nine pages of boilerplate would be its own kind of dismissal. Where a term is unusual, or where it costs you something, it is in bold rather than in a footnote.

The most important sentence is this one: Emenla is not a medical device and does not provide medical advice, diagnosis or treatment. Section 2 says what that means in practice.

1. Who we are, and what these terms cover

Emenla is made and operated in Poland ("we", "us"). You can reach a person at hello@emenla.com.

These terms cover the Emenla iPhone app and everything in it, including the optional summary-export subscription, and the website at emenla.com. They work alongside our Privacy Policy, which explains what happens to your information and is worth reading before you decide anything else.

By creating an account and using Emenla, you accept these terms. If you do not accept them, please do not use the app. If you have already created an account, section 13 explains how to delete it and everything in it.

Apple's standard licence agreement governs your licence to install and run the app itself. These terms govern the service you get from us. Where the two genuinely conflict about the licence, Apple's agreement wins; on everything else, these terms apply.

2. What Emenla is, and what it is not

Emenla is a documentation tool. It helps you record symptoms with very little effort, see counts and patterns in your own data, and prepare a summary you can take to an appointment.

Emenla is not a medical device and does not provide medical advice, diagnosis or treatment. It is a documentation tool: everything it shows you is a count of what you recorded, not an interpretation of it, and nothing here can tell you whether you have endometriosis or any other condition. Always talk to a qualified clinician about your symptoms, and before changing anything about your care.

That is not a disclaimer bolted on to cover us. It describes how the app is actually built, and you can check it as you use it:

• Nothing in Emenla produces a diagnosis, a risk score, a forecast about your health, or a judgement about whether a day was good or bad.
• Where Emenla shows you a figure, it is a count of what you logged: never a percentage of your body, never a grade, never a direction of travel.
• The clinical terms Emenla shows you are your own words matched to recognised clinical vocabulary, printed with your sentence beside them so anyone can check the match. They are a translation, not an interpretation.
• The summary you can produce says this on the page itself: it is a patient's own record, contains no diagnosis, and no part of it has been interpreted by the app.

Emenla cannot tell you whether you have endometriosis, and it will never try. If you are unwell, or something changes, or you are worried, speak to a clinician. In an emergency, contact your local emergency service. Emenla is a diary, and nobody monitors it.

3. Who may use Emenla

You must be 13 or older to use Emenla. That matches the age rating on the App Store.

If you are under 18, you may use Emenla only with the knowledge and agreement of a parent or guardian, and by using it you confirm that they have accepted these terms on your behalf.

Endometriosis very often begins in adolescence, and we did not want to shut younger people out of a record of their own symptoms. That is a deliberate choice, and it comes with one condition. Where the law of your country sets a higher age for consenting to the processing of health data (in Poland that age is 16), a parent or guardian must give that consent before you use the meal reading or the assistant described in section 9, the two features that send anything about your body off your phone.

Everything you record stays on your device whatever your age, on the same terms as for anyone else.

4. Your account

Emenla needs an account to open, and there is no way in without one. You can sign in with Apple, with Google, or with an email address and a password.

The account holds your email address and nothing else. It does not hold your symptoms, your period dates, your body map, your notes, or your photographs, and it never has. It does not sync or back up your record. If you sign in with Apple and use Hide My Email, we receive a relay address and the app works exactly the same way.

A few things we ask:

• Keep your password and your device secure. If you sign in with Apple or Google there is no Emenla password at all, which is the safer option.
• Use one account, for yourself. Do not share it, and do not create an account for someone else without their knowledge.
• Tell us at hello@emenla.com if you think someone else has reached your account.

One thing to know before you sign in on a phone that is not yours. Emenla keeps your record on the device, so a device can only belong to one account at a time. If you sign in on a phone whose record belongs to a different account, Emenla will ask you to confirm, and confirming permanently erases the record already on that phone. There is no backup and no way to recover it. Read that prompt carefully: it is the only place in Emenla where signing in destroys something.

Emenla also offers an optional App lock, which asks iOS to check Face ID, Touch ID or your passcode when you return to the app. iOS does the checking and only tells Emenla whether it passed. Because your record lives on your device and nowhere else, anyone with access to your unlocked phone can read it. We strongly recommend a device passcode.

5. What you record is yours

You own everything you put into Emenla. Your symptoms, your words, your voice notes, your photographs, your cycle history and the clinical terms derived from them are yours, and we claim no rights over any of it.

We do not license your health record from you, because we never receive it. It is written to your phone's private storage and stays there. There is no copy of it on any server of ours, so there is nothing for us to have rights over.

Two narrow exceptions exist, and they are the only ones:

• The meal figures. If you use the meal reading in Nutrition, four nutrition figures and a confidence level are stored against your account so they are available across devices. You give us permission to store those figures and show them back to you, and nothing else.
• Feedback you choose to send us. If you write to us through the feedback page, you give us permission to read your message, answer it, and use it to improve Emenla. We will never publish it, quote it, or show it to another user, and the app is built so that it cannot: nobody but you can see what you wrote.

We do not sell anything you record, we do not share it with advertisers, and we do not use it to train any model. Emenla contains no analytics, no telemetry, no crash reporting, no advertising identifiers and no trackers of any kind.

You can take everything with you at any time. Settings offers a full export of every record the app holds, as a single JSON file, and it is free and always will be.

6. Emenla's own work

The app, its design, its code, its clinical vocabulary, its artwork and the articles in Learn are ours, or are used under licences that allow it, and these terms do not transfer any of that to you. Your licence to use the app comes from Apple's agreement described in section 1.

Some of what Emenla shows you belongs to other people and is credited where it appears: quotes published by endometriosis organisations, the guidance and research that Learn cites, and openly licensed images and models. Those remain theirs.

You may share anything Emenla produces from your own record, including your summary, in whatever way you choose. That is the point of it.

7. Using Emenla fairly

Emenla has almost no rules, because there is almost no way to affect anyone else with it: there are no posts, no messages, and nothing you do is visible to another user. What we ask is short:

• Do not work around the limits. The meal reading is capped at a number of photographs per account per day (currently 40), images are capped in size and format, and feedback messages are capped in length. These exist because reading a photograph costs us real money and logging is free. Do not automate around them or use several accounts to exceed them.
• Do not try to reach another account's data, or probe, attack or interfere with the service or the systems it runs on.
• Do not submit someone else's health information as though it were your own, and do not use Emenla to record information about another person without their knowledge.
• Do not use Emenla for anything unlawful, or to build a competing product out of it.
• Do not present anything Emenla produces as a medical assessment, a diagnosis, or the work of a clinician. The summary is your own record of your own symptoms, and it says so on the page.

8. Paid terms

Logging your symptoms is free, and it will stay free. Nothing that is free today will later be put behind a payment.

Your first summary export is free. After that, producing a further summary requires a subscription. Nothing else in the app depends on whether you subscribe: logging, the body map, the clinical terms, the meal reading, the full data export, Learn, Nutrition and Fitness all work the same way either way.

What you should know before you buy:

• Subscriptions are offered on iPhone only, as monthly or yearly plans. The price is the one shown in the App Store at the time you buy, in your own currency, and that is the price that applies.
• Apple takes the payment, not us. The subscription is an Apple in-app purchase, billed to your Apple Account.
• It renews automatically until you cancel. Cancel no later than 24 hours before the period ends, in your Apple Account subscription settings. Cancelling stops the next renewal; it does not refund the period you are in.
• Refunds are handled entirely by Apple, under Apple's terms, and we can neither grant nor refuse one. Ask Apple at reportaproblem.apple.com.
• If you have a right of withdrawal under the consumer law of your country (in the EU, ordinarily 14 days for digital content), you can exercise it, and Apple's refund process is the way to do so.
• Restore is always available, on the purchase screen and in Settings, if you reinstall or change device.
• We do not currently offer a free trial. If we ever do, its terms will be shown before you buy.

One honest technical note. Emenla checks whether you have an active subscription on your device rather than on a server, and remembers the last answer, so that a lost connection cannot take your summary away in a waiting room. This means access can occasionally lag a change by a short while. If you have paid and Emenla does not recognise it, use Restore, and write to us if that does not fix it.

9. Automated features, and their limits

Emenla contains two features that use an AI model: the meal reading in Nutrition, and the assistant. Both are optional, and if you use neither, nothing about your body ever leaves your phone.

When you ask Emenla to read a meal from a photograph:

• The photograph is sent to OpenAI to be read, through a server in the EU. Only the photograph is sent: no symptoms, no notes, no dates, and nothing identifying you.
• We do not store the photograph. It is never written to any database, file store or log of ours, and it stays on your phone, where you took it. The Privacy Policy says what OpenAI itself may keep, and for how long.
• Four figures come back (energy, protein, carbohydrate and fat) with a confidence level, and those are stored against your account.
• The figures are estimates from one photograph, not measurements. The app says so on the screen where they appear. They can be wrong, especially on a crowded or badly lit plate, and you can correct any of them.
• Nothing about this reading is medical. It estimates nutrition. It says nothing about your symptoms, your condition or your care.

When you talk to the assistant:

• Nothing is sent until you agree. The first time, a notice in the conversation says where your messages go. If you choose "Not now", your messages are read on your phone instead and nothing is sent.
• Your message is sent to OpenAI to be read and answered, through a server in the EU. Your symptom record is never sent with it. The Privacy Policy lists exactly what goes with each message.
• We do not store your messages. We keep a timestamp for each one so we can keep a daily limit, and nothing about what you wrote.
• Its answers are written by a model and can be wrong. It gives no diagnosis and no medical advice. Check anything that matters with a clinician or a source you trust.
• Nothing it suggests is saved until you save it. It can offer an entry or an appointment, and you see it and choose before anything goes into your record.

Nothing else in Emenla is AI, and in particular the clinical translation is not. The clinical terms Emenla finds in your words come from a fixed, hand-written vocabulary and a set of rules that look for specific phrases. The same words always give the same result, no model is involved, and nothing is sent anywhere. A term is only shown after the rules match your own sentence, and before a term reaches a summary you confirm it yourself. No part of Emenla ever concludes anything about your health.

Voice notes are transcribed by your iPhone, on the device. No audio and no transcript is sent to us or to anyone else.

10. Services we rely on

Emenla uses a small number of other companies, each under its own terms:

• Apple: sign in with Apple, and all payments and refunds.
• Google: sign in with Google, if you choose it.
• Supabase: hosts your account, the meal figures and the assistant's daily-limit timestamps, on servers in Frankfurt, Germany.
• OpenAI: reads a meal photograph, or a message you send the assistant, only when you ask it to.
• RevenueCat: checks whether your device has an active subscription. It receives no symptom, no note and no health information of any kind.
• Cloudflare: hosts emenla.com and delivers mail sent to hello@emenla.com.

We are responsible for how we use these services. We are not responsible for the services themselves, and using Emenla means accepting that these companies process the limited information described here and in the Privacy Policy.

11. Parts of Emenla that are examples

Some of what you see in Emenla shows how a section will work before it exists, and it is labelled on screen. To be clear about it here as well:

• The clinicians listed under Doctors are invented examples, not a directory. They are not real practices, they carry no phone number and no website, and their ratings are not real ratings. Nothing there is a recommendation, an endorsement, or a claim that any clinician will believe you.
• Booking a time from one of those pages puts an appointment in your own record and tells no one. No clinic is contacted, no appointment is made, and nothing is reserved. Confirm any real appointment with the practice yourself.
• The rooms in Community are examples. Community hosts nothing: there are no posts, no messages, no members and no way to contact another person. The quotes shown there are published words from people who chose to speak publicly through endometriosis organisations, with their source recorded.
• The Learn articles are general education, not advice about you.

When any of this becomes a real service, these terms will be updated to say so before it does.

12. Availability

Emenla is built to work without a connection, because the moment it matters most is often the moment your signal is worst. Your record, the body map, the clinical terms and the summary are all produced on your phone.

Two things need a connection: signing in, and the meal reading. When either is unavailable, everything else keeps working. Emenla has a Service status page in Settings that tells you which of the two is reachable.

We do not promise that Emenla will be available at all times or free of faults. There will be bugs. We will fix what we can, as fast as we can. If something is broken, please tell us through the feedback page, which goes straight to a person.

13. Ending this agreement

You can leave at any time, and take everything with you.

• Sign out leaves everything on your phone exactly as it is.
• Delete everything, in Settings, is permanent. It deletes your account, your email address, your meal figures and your feedback from our servers, and every entry, photograph and setting from your phone. There is no backup, and we cannot undo it. It deletes the account first: if it cannot reach the server, it stops and deletes nothing, so you are never left with a wiped phone and a live account.
• Export first if you want a copy. Export everything is free, and takes a moment.
• Deleting the app also removes its private storage, and with it everything you recorded.

We may suspend or end your access if you break these terms, use Emenla unlawfully, or do something that puts the service or other people at risk. We will tell you why, and where it is reasonable to do so we will ask you to stop before we act. Because your record is on your phone rather than on our servers, losing access to your account does not take your record away from you: you can still open the app, read everything, export it, and produce a summary.

If we ever discontinue Emenla, we will give you reasonable notice and time to export your record.

14. What we promise, and what we do not

Emenla is provided as it is. As far as the law allows, we do not give warranties that it will be uninterrupted, error-free, or fit for a particular purpose, and we do not warrant that anything it shows you is complete or accurate. It is a record of what you chose to log, and it will be incomplete on days you logged nothing.

Nothing in this section limits the rights you have as a consumer. If you are in the EU, the UK, or anywhere else with mandatory consumer protection, those rights apply in full and we cannot sign them away.

15. Liability

As far as the law allows, we are not liable for indirect or consequential loss, for loss of data caused by something outside our control, or for decisions taken about your health.

We do not limit our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or for anything else that cannot lawfully be excluded. Your mandatory consumer rights are unaffected.

Please read this together with section 2. Emenla documents; it does not advise. Decisions about your health belong with you and a qualified clinician, and the summary Emenla produces is your record of your symptoms rather than a clinical opinion.

16. Changes to these terms

If these terms change, the updated version will be posted here with a new date at the top. If a change materially affects you (what you pay, what you get, or what happens to your information) we will tell you inside the app before it takes effect, and you will be able to stop using Emenla and delete everything if you do not accept it.

We will not quietly make a free thing paid. Section 8 says that, and we mean it.

17. Law, and what to do if something goes wrong

Please write to us first. Most things are a misunderstanding or a bug, and hello@emenla.com reaches a person.

These terms are governed by Polish law. If you are a consumer, this does not take away the protection of the mandatory rules of the country where you live, and you may bring proceedings in your own country's courts. Otherwise the competent Polish courts have jurisdiction.

There is no arbitration clause and no class-action waiver in these terms, deliberately. If you are a consumer in Poland, you can also ask a municipal or district consumer ombudsman (rzecznik konsumentów) for help, or the Office of Competition and Consumer Protection (UOKiK).

If your concern is about your personal data, the Privacy Policy explains your rights, and you may complain to a data protection authority. In Poland that is the President of the Personal Data Protection Office (Prezes UODO).

18. Apple

Because Emenla is distributed through the App Store, Apple requires that we say the following, and it is accurate:

• These terms are between you and us, not between you and Apple. Apple is not responsible for Emenla or its contents.
• Apple has no obligation to provide any support or maintenance for Emenla. If something is wrong, tell us.
• If Emenla fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to Emenla.
• Apple is not responsible for addressing any claim you or a third party may have relating to Emenla, including product liability claims, claims that it fails to conform to a legal requirement, and claims under consumer protection or similar legislation.
• Apple is not responsible for investigating or resolving any third-party claim that Emenla infringes intellectual property rights.
• You confirm you are not located in a country subject to a US Government embargo or designated as supporting terrorism, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and have the right to enforce them against you.

19. Contact

Questions about these terms, or about Emenla:

hello@emenla.com

We read everything, and a person answers.